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June 14, 2004
Reorganization
This current reorg is the first to significantly and directly influence my work. Reorgs before tended to mean only network repair and rerouting.
This time, an online help work group I chair needs dissolving into a larger effort. 14 of us have worked since last September to resolve divergence in online help authoring toolsets. Our goal centered on recommending a single toolset, and helping all teams converge as quickly as appropriate. Post-reorg, we no longer need to decide which toolset to recommend -- that's taken care of -- and the focus has shifted to getting everyone on this toolset.
We did manage to develop and weight over 100 objective criteria on which to judge prospective solutions, not including cost criteria. We have also nearly completed investigations of several toolsets so that we can evaluate them. We ended up doing this work fairly carefully, and should be able to reuse it in determining what capabilities to implement next for the common toolset.
(If you're wondering what took us so long, we meet for only 1 hour every 2 weeks, and we went through the entire process twice. It was almost March before we knew enough to throw out our broken work. If I had it all to do over, I'd more quickly accept "culling.")
Posted by Mark at June 14, 2004 09:40 AM