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March 09, 2005

Localization and support

Ludo showed me Norbert Lindenberg's entry, Localization Reduces Support Cost. At first all I noticed was the graph:

Incidents per language before and after localization.

Wow! Then I saw this was Sun’s Consumer Java Support team. Does that make a difference? It would be neat to see the results for software aimed at people who read man pages.

Posted by Mark at March 9, 2005 09:51 PM