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October 10, 2005
Invisible panel icons, etc.
Nathalie called me to say she was having trouble printing. She'd shut everything down before she called, however, so I couldn't do phone support when she called.
Now that I've booted and logged in, I see the icon right there on the panel, complete with a red exclamation point:
When I click that, I get a dialog box:
All I needed to do then was cancel the duplicate print jobs, and resume printing.
But Nathalie says she didn't see the icon. Thinking back to what Carole once said about how her parents used the computer, I realize that there's a big difference between what end users see and what somebody who has played with and built software sees.
Posted by Mark at October 10, 2005 08:26 PM
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