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January 25, 2006
DSL down
Couldn't start working from home this morning. The DSL connection is down. The message flashed on the modem indicates according to the doc that the modem cannot authenticate with our DSL provider because of something in the DSLAM.
I tried the first suggestion, which is a hard reboot. After doing that three times, I tried the next suggestion that applied, which is to call France Telecom and ask if the line had been substituted. I'm not sure what that means techncially speaking, but seems like it would be some sort of hardware or software reroute of our normal telephone line that made it unavailable to our DSL provider.
France Telecom is of course fighting deregulation like IBM fighting to extend software patents to Europe. When you call the number they're required to provide to subscribers to get in touch with someone who can tell you whether they've done something that affects your contact trough their multiplexer to a competing DSL provider, something you'd only ever do in reality if they'd inadvertently or intentionally shaken up the connection between you and the DSL provider, who therefore is almost certainly your ISP, all their operators are "busy," but of course you can get in touch with them via the web...
Of course, it could be something Free, our DSL provider did, too. For some reason I cannot even bring up Free's website at work. France Telecom's site crashed Firefox last time I went there. BTW, when you go to France Telecom's website with the intent to find where to get help, you're going to spend a long time on RTC trying to get through. They conveniently put up a bunch of animated GIFs, and all the obvious links are for people who want to buy something.
Posted by Mark at January 25, 2006 10:28 AM
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