Mark Craig · Manager, Directory Services Integration Engineering

Manager, Directory Servics Integration Engineering · Sun Microsystems

Manage team of 5 engineers in US and France backlining field for deployment of Sun’s Directory Services products, leading performance engineering, and assisting with POCs, auditing, benchmarking, and customer visits.

Manage team of 3 system administrators IT infrastructure, and lab management support for Sun’s Grenoble Engineering Center.

Manager, Technical Publications · Sun Microsystems

Managed 15 technical writers worldwide for Sun’s Identity Management business unit.

Ensured delivery of Sun’s Identity Management, Access Management, and Directory product documentation.

Senior Technical Writer · Sun Microsystems

Led the following documentation projects. The work included representing the team, defining and maintaining documentation plans, developing and improving team processes, coordinating with other groups, ensuring progress on reviews and delivery of all milestones, responding to requests from field personnel and customers, coaching other team members, and writing a fair share of documentation.

• OpenDS - Next generation, open source directory project
• Directory Server EE 6.0 - major product line update
• Directory Server 5 2004Q2 - Java Enterprise System integration
• Directory Server 5.2 - first Sun ONE release
• Directory Server 5.1 - last iPlanet release

Wrote data migration, installation, performance tuning, plug-in development, directory administration, deployment, and reference documentation.

Led cross-organizational work group unifying approach to online help for multiple, previously independent Java Enterprise System products.

Developed Java and C sample code for LDAP client applications and Directory Server plug-ins.

Sun Sigma Project Leader · Sun Microsystems

Led Six Sigma project reducing time to handle customer technical escalations in Sun’s Telecom Software business unit.

Technical Writer · Sun Microsystems

Led the ChorusOS 4.0 documentation project. The work included representing the team, defining and maintaining the documentation plan, and ensuring on time delivery.

Wrote file system administration, installation, network administration, reference documentation, and release notes.

Technical Writer · Wincap Software

Created manuals and online help for Windows-based retrodocumentation solution.

Chargé de mission · Groupe Primagaz

Loaded and adapted Lotus Notes-based knowledge base for European multinational LPG distributor. Wrote the user’s guide.