For perhaps 18 months our Internet service provider here at the house was Free.fr. We experienced progressively more and more interruptions with Free. In the end after a three-day outage and some debugging, I had narrowed the problem down either to their modem-router-VOIP box or to their AC/DC adapter, and decided to call. Had to call just after 5 a.m. to be able to get through on their pay-per-minute help line… to tell them their equipment was broken.
They refused to replace both the modem and the adapter at the same time. So while I was a work Nathalie did some debugging at a friend’s house and located the problem in the adapter. The box was working.
Next morning at 5 a.m. the technician agreed to have an adapter sent out. But he was not able to tell me when that would actually happen. So I tried a few adapters, and finally found one that got the box working at our house. Momentarily. Unfortunately the amperage was too high, I suspect, because it burnt up something in the box after only a few minutes of Internet access.
Following morning at 5 a.m. the same technician took my call. I explained it was probably my fault, but could he send a box. The answer was, “Not until you get the adapter.” Of course there was no way to determine when the adapter would be sent. (This was about a week ago. We have heard nothing about the adapter.)
At this stage Nathalie and I gave up on Free. We changed Internet service providers to Orange, which is France Telecom. In the past we had had an FT ADSL line that always worked. It was paid for by Sun. Sun decided to cancel the line. (Like a jerk I still do work here after hours.) FT did not have a VOIP option. I call the US quite often, so wanted that option. That’s what led to Free.
Darn VOIP.
Anyway Orange seemed okay. They sent the material right away. It came this morning. When I tried setting everything up I could not get a DSL connection. Switched DSL filters. Switched RTC lines. Switched the plugs for the adapter.
I called Orange pay-per-minute support. The technician basically told me it was my fault, since things looked good on their end. I had been following their doc to the letter, even using a Windows box to use their for-idiots install CD. The technician told me I could have someone come out to the house, but it would cost me 50 euros. I was too angry to say anything except that I would think about it.
So I got out the old ADSL modem, just a modem nothing else, that had come with the FT offer. Booted Linux so I could see what was going on. Configured the modem with pppoeconf. That worked instantly. Here are the speed test results, http://www.thinkbroadband.com/speedtest/results/id/11874502734133286179.html.
I deleted some mail that had been building up. Visited a few sites. Called Orange back, pay-per-minute, to help the technician come to the realization that the equipment they had sent me was defective. Their box could not synchronize the DSL line.
The call went on longer than necessary. But at least the technician agreed to get me a new box within 48 hours. Nathalie’s going to try to get them to faire un geste commercial.