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August 11, 2004
Installing software
I just spent an hour trying to install some beta software using a very heavyweight GUI. The first point at which the installer provided feedback about what happened was at the end of the hour. At that point, the installer told me nothing had worked.
Moralité : If you're going to apply a flamethrower to the user's goodwill capital, do it up front during installation. You'll never have a better chance to make him hate you forever.
Posted by Mark at August 11, 2004 04:51 PM